Terms & Conditions

Terms and Conditions | User Agreement

Here are the terms and conditions for use of DocBox mail digitisation service which may include storage of post, storage of images, courier or digital forwarding and other services offered by Docbox from time to time as part of your membership. This User Agreement may be updated when necessary without notice to you. You can view the most recent version of the User Agreement at https://docbox.co.za/terms-conditions/. By accepting this Agreement, you are indicating that you are at least 18 years old, and that you agree to the terms and conditions of the service.

This Agreement sets out our responsibilities towards you, and your responsibilities towards us in relation to the use of our services.

DocBox serves paid members by collecting their post, scanning this post and either archiving or forwarding this to you. Any new features improving the current service is also subject to this User Agreement. You understand and agree that DocBox services are provided “AS-IS” and that DocBox assumes no responsibility for the accuracy, deletion, incorrect or non-delivery or failure to store any user communications, documents, or personalisation settings.

DocBox can, at any time, modify or discontinue, temporarily or permanently, our service or part thereof with or without notice. You agree that DocBox shall not be liable to you or to any third party for any such disruption of our services.

To enable us to deliver your postal mail you must change your mailing address with those who send you mail to the address provided to you by DocBox.

You authorise us to open all physical mail we receive on your behalf, whether or not the mail is addressed to you. You also authorise us to scan your mail into our system and to make and retain paper copies, electronic copies, and/or images of those items.

Packages and mail items will be forwarded or returned based on your instructions and you will be responsible for related charges. The responsibility rests with you to make arrangements with those parties from whom you purchase goods or expect packages from to have those packages sent to a delivery address.

Post that is not shredded/recycled/forwarded upon receipt can be archived to hardcopy or online storage for the period you select. Individual original mail pieces are available to you upon request. Processing charges will apply. After the archive period all mail will be shredded and discarded.

Electronic versions will be available to you during the period you select. At the end of that period they will be deleted from our systems and will no longer be available.

We will send notifications to you via email or other notices that we consider to be of possible interest to you, such as changes, upgrades, new products and services or other related information.


With this User Agreement, you agree to: (a) provide true, accurate, current and complete information about yourself as indicated on the DocBox Sign Up Form and (b) promptly let DocBox have any update to your information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or DocBox has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current or future use of our services.

You acknowledge that DocBox cannot, and does not intend to, screen any communication in advance for accuracy, completeness, or conformity with this User Agreement.

You may not use, nor allow any others to use DocBox, either directly or indirectly, to make, create, solicit, transmit, upload, or publish any comment, request, suggestion, proposal, image, data file, or other communication which: (i) is, or is likely to be perceived by an intended recipient or target to be, obscene, lewd, lascivious,  or indecent, with intent to annoy, abuse, threaten, or harass another person; (ii) violates any rights of others, including but not limited to, infringement of any proprietary rights, copyrights, trademarks, patents, or trade secrets; (iii) libels, defames or slanders any person, or infringes upon any person’s privacy rights; (iv) contains or embodies any computer virus, harmful component or corrupted data; (v) adversely affects the performance or availability of DocBox for any DocBox user(s); (vi) impersonates any person or entity, including without limitation DocBox staff; (vii) attempts to solicit or collect any personal information whatsoever from a minor without appropriate prior verifiable parental consent; or (viii) violates any applicable South African local,  national, international or foreign law, including, but not limited to, laws relating to the export of prohibited or restricted information to foreign nationals or nations.

In addition, you may not use DocBox to: send unsolicited advertising or promotional materials (including, without limitation, “spam” or bulk e-mail and/or “chain”-type letters).


In exchange for services, you shall pay to DocBox the monthly service fee at the applicable rate in effect. Current rates are listed on the DocBox website at https://docbox.co.za/pricing/. DocBox reserves the right to adjust our rates at any time without prior notice. Fees are due and payable before services are used. If DocBox does not receive full payment of your account balance within ten (10) days of the date your account statement is made available to you, 10% per month late charge may be added to your bill and will be immediately due and payable. You also agree to be liable for all legal fees, costs and/or disbursements incurred by DocBox relating to the collection of your unpaid account. The charges contained on your account statement will be deemed acceptable by you unless you notify DocBox of any billing discrepancy within sixty (60) days after they first appear on your account statement.

  1. Credit Card Payment

If you have elected to pay by credit card, and DocBox does not receive payment from the credit card issuer, you agree to pay all amounts due immediately upon demand. You agree that DocBox is authorised to charge your designated credit card account for the applicable rate for DocBox services then in effect.

  1. Termination or Cancellation

You are free to terminate or cancel this User Agreement with 30 days’ notice of cancellation, and for any reason. However, cancellation must be according to DocBox policy and procedure. If you terminate the agreement during the middle of the month, your service will continue through the end of the current month + 30 days. Contact us directly at https://docbox.co.za/contact/ to cancel your account.  Before cancelling your account, change your DocBox address to your new address with every sender so that you are no longer receiving mail at DocBox.

  1. Refunds

If you cancel your contract in accordance with the policies and procedures established by DocBox and if there is a credit on the account, DocBox will credit your account and re-invoice to the end of the termination date.


You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of DocBox services, use or access to the service.


Information provided on the sign up form and certain other information about you is subject to our Privacy Policy. For more information, please see our full privacy policy at https://docbox.co.za/privacy-policy/.



Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through DocBox servIces, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are exclusively between you and the advertiser. You agree that DocBox is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers.


DocBox may provide, directly or via third parties, links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that DocBox is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that DocBox shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.


You agree to indemnify and hold DocBox and its subsidiaries, affiliates, agents, or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of content you submit, post to or transmit through DocBox services, your use of the service, your connection to DocBox services, your violation of the User Agreement, or your violation of any rights of another.

Docbox makes no guarantee that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, and (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations. Information on the web site may contain technical inaccuracies or typographical errors.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

You agree that Docbox is not liable for any direct or indirect damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocBox has been advised of the possibility of such damages), resulting from the use or the inability to use the service.


The User Agreement constitutes the entire agreement between you and DocBox and governs your use of our services, overruling any prior agreements between you and us. You also may be subject to additional terms and conditions that may apply when you use affiliate services or third-party content. The User Agreement and the relationship between you and DocBox shall be governed by the laws of South Africa without regard to its conflict of law provisions.

Our delay in or failure to perform any of the services under this User Agreement are excused if such delay or failure is caused by strike, fire, flood, earthquake, acts of nature, governmental action, failure of suppliers, communications lines failures, power failures, or for any other cause or event beyond our reasonable control. In such instances, we agree to resume performance of the services as soon as commercially feasible to do.